FAQ
General Information
Q: What is Rehab 2 Go?
Rehab 2 Go is an online store dedicated to providing high-quality, handpicked products that cater to all areas of physical therapy. Our goal is to support your recovery and wellness journey with the best tools and equipment available.
Q: Who can benefit from your products?
Our products are ideal for anyone undergoing physical therapy, recovering from an injury, or looking to improve their overall physical health. We cater to patients, physical therapists, fitness enthusiasts, and anyone interested in maintaining a healthy lifestyle.
Product Information
Q: How do I know which product is right for me?
Each product on our site includes a detailed description, usage instructions, and benefits. Additionally, our customer service team is available to help you choose the right product for your specific needs.
Q: Are your products safe to use?
Yes, all our products are carefully selected for their safety and effectiveness. However, we recommend consulting with your healthcare provider or physical therapist before starting any new treatment or using a new product.
Q: Do you offer any guarantees on your products?
Yes, we stand behind the quality of our products. If you're not satisfied with your purchase, please refer to our return policy for information on how to return or exchange an item.
Ordering and Payment
Q: How do I place an order?
To place an order, simply browse our product categories, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
We accept all major credit cards and other secure payment options. You can see the full list of accepted payment methods at checkout.
Q: Is my payment information secure?
Yes, we use industry-standard encryption technologies to ensure your payment information is safe and secure.
Shipping and Delivery
Q: Where do you ship?
Currently, we ship within the United States of America. We do not ship internationally, yet!
Q: How long will it take to receive my order?
Delivery times vary based on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, and standard shipping usually takes 5-7 business days.
Q: How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.
Returns and Exchanges
Q: What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original condition with all packaging and accessories. Please visit our return policy page for more details.
Q: How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to proceed.
Q: What if my product is damaged or defective?
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as quickly as possible.
Customer Support
Q: How can I contact customer support?
You can reach our customer support team via email at rehab2goonline@gmail.com.
Q: Do you offer any support for using the products?
Yes, we provide detailed usage instructions with each product. Additionally, our customer service team is available to answer any questions and provide guidance on how to use our products effectively.